ServiceNow delivers faster, more efficient operations and better employee experiences for the manufacturing industry with AI-powered purpose-built solutions

Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for business transformation, announced new purpose-built solutions for the manufacturing industry to help power faster, more efficient operations and better employee experiences. Manufacturing Commercial Operations (MCO) incorporates generative AI (GenAI) to streamline sales, service and support, and order-to-cash processes. Employee Center (EC) Pro Kiosk brings intelligent self-service experiences to deskless workers, making it easy for them to access company communications, relevant resources, and seamlessly navigate hire-to-retire processes.

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ServiceNow announces Manufacturing Commercial Operations at Knowledge 2024 (Graphic: Business Wire)

The manufacturing industry faces a complex set of challenges – including supply chain disruption, long order fulfilment times, ever-changing customer requests, a lack of self-service tools, invoice disputes, high turnover, and labor shortages. At the same time, manual processes and siloed systems often result in high-costs, inefficient operations, and poor customer and employee experiences. MCO and EC Pro Kiosk address these challenges by connecting systems, processes, and people on a single, intelligent platform.

“ServiceNow is uniquely equipped to turn some of manufacturing’s biggest challenges into their greatest opportunities,” said Rohit Batra, general manager, manufacturing and telecommunications, media, and technology at ServiceNow. “ServiceNow’s latest innovations represent more than just tools that can increase productivity. They deliver critical capabilities that unlock better ways of working so that manufacturers can deliver exceptional customer service, increase revenue, and create positive employee experiences.”

Transforming end-to-end operations for manufacturers

Manufacturing Commercial Operations puts the power of the Now Platform to work for manufacturers with purpose-built solutions that simplify operations across sales, support and service, and order-to-cash processes. MCO is built on top of ServiceNow Customer Service Management and Sales and Order Management. It offers a single, generative AI-powered solution for order exceptions, dealer operations, customer service and support, order-to-cash operations, and product and quality management. It seamlessly integrates with manufacturers’ existing systems to help make work easier, faster, and more transparent.